Carriers: Alliance Scale Models offers free shipping in the Continental US through the US Postal Service and UPS Ground. For destinations outside the US, we offer flat rate shipping (based on weight) through the US Postal Service. When you place an order, your shipping choices will appear in the shopping cart. Shipping rates are calculated using the actual weight and dimensions of the shipping box. Your models are always double boxed to ensure safe delivery.
Deadlines: Stock items will ship within 1-3 business days. In stock, rush orders may be able to ship same day if the order is received by 1pm CST. Alliance Scale Models ships on weekdays.
Shipping estimates are available in the shopping cart. Simply add your desired item(s) to the cart and select the Estimate Shipping feature.
Tracking: You can track your order using the link provided in the shipping confirmation email. Normally, tracking will update after 7pm CST the day of shipment.
International customers: The shipping charges in your order cover the shipping to your door. However, your country may collect duties/taxes on your order during customs processing. You will be contacted by a customs or shipping agent to process these fees.
In the case of shipping damage or a defective item, we offer a no-hassle return policy. Please Contact Us immediately if your mailing box shows evidence of damage as we will require photos in order to process a claim with the shipper. If your replica is missing a part or a part has fallen off during shipping, we may be able to provide a replacement part to remedy the problem.
If during shipping, you have changed your mind and would like to send your model back for a refund, we can issue a full refund if the product is unopened. This is due to the collectible nature of our product lines, as we are unable to sell opened items as new to another customer.
In the event of a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.